Privacy policy

Last updated: June 15, 2026

This Privacy Policy describes how Nurneys ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit, use, or make a purchase from nurneys.com (the "Site"). It also explains your privacy rights and how you can exercise them.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site. This Privacy Policy should be read in conjunction with our Terms of Service, Legal Notice, and Cookie Policy.

1. Personal Information We Collect

When you visit the Site, create an account, or place an order, we may collect the following categories of personal information about you:

  • Identifiers: name, email address, postal address, phone number, IP address, device identifiers, and customer account number.
  • Commercial information: products purchased, products viewed, order history, payment method, transaction amounts, and billing address.
  • Payment information: credit or debit card details (processed and stored by our payment provider, never directly by us).
  • Internet or other electronic network activity information: browsing history on the Site, search history, interactions with our pages, referring URLs, and Site usage analytics.
  • Geolocation data: approximate location derived from your IP address (city or region level only).
  • Communications: the content of any message, email, or form you send to our customer service team.
  • Inferences: preferences or characteristics inferred from the above information, used to improve your experience and personalize the Site.

We do not knowingly collect sensitive personal information such as racial or ethnic origin, religious beliefs, health information, or precise geolocation.

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you create an account, place an order, contact our customer service, subscribe to our newsletter, or interact with the Site;
  • Automatically through cookies, pixels, and similar tracking technologies when you visit the Site (see our Cookie Policy for details);
  • From third parties such as our payment processor, fulfillment partners, advertising networks, and analytics providers.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including payment, shipping, and customer service;
  • To communicate with you about your orders, account, or inquiries;
  • To send you marketing emails about new products, promotions, and offers, if you have opted in;
  • To operate, maintain, and improve the Site and our services;
  • To personalize your shopping experience and recommend relevant products;
  • To prevent and detect fraud, abuse, or unauthorized activity;
  • To comply with applicable laws, regulations, and legal requests;
  • To enforce our Terms of Service and protect our rights.

4. How We Share Your Personal Information

We do not sell your personal information for money. However, we may share your information with the following categories of third parties for the purposes described above:

  • Service providers who help us operate the Site, including our e-commerce platform (Shopify), payment processors, fulfillment partners, shipping carriers, email service providers, and customer service tools;
  • Analytics providers such as Google Analytics, who help us understand how visitors interact with the Site;
  • Advertising partners such as Google Ads and Meta (Facebook, Instagram), who help us deliver and measure relevant advertising. Some of this sharing may qualify as "sharing for cross-context behavioral advertising" under the CCPA. You can opt out at any time (see Section 9 below);
  • Legal authorities when required by law, court order, or to protect our rights, safety, or property;
  • Business transfers in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, web beacons, and similar tracking technologies to collect information about your activity on the Site. These technologies help us operate the Site, analyze usage, personalize content, and deliver targeted advertising.

For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

6. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you emails about new products, promotions, and special offers. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at info@nurneys.com.

Please note that even if you unsubscribe from marketing emails, we will still send you transactional emails related to your orders and customer service.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • For the duration of your account or as needed to provide you with our services;
  • To comply with our legal, accounting, tax, and reporting obligations (typically up to 7 years for transactional records);
  • To resolve disputes and enforce our agreements;
  • For the duration permitted by applicable law for fraud prevention and security purposes.

When personal information is no longer needed, we securely delete or anonymize it.

8. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption for all transactions, PCI-DSS-compliant payment processing through our payment provider, and access controls to limit who can view your information.

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Privacy Rights

Depending on the U.S. state where you reside, you may have the following rights regarding your personal information:

  • Right to know: request information about the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collection, and the categories of third parties with whom we have shared it;
  • Right to delete: request that we delete personal information we have collected about you, subject to certain exceptions;
  • Right to correct: request that we correct inaccurate personal information we hold about you;
  • Right to opt out of sale or sharing: opt out of the sale or sharing of your personal information for cross-context behavioral advertising;
  • Right to limit the use of sensitive personal information: request that we limit our use of your sensitive personal information to what is necessary to provide the requested services;
  • Right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights.

These rights are granted, in particular, under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and under similar laws in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other U.S. states with comprehensive privacy laws.

10. How to Exercise Your Rights

To exercise any of the rights described in Section 9, please contact us at info@nurneys.com with the subject line "Privacy Request". In your message, please:

  • Indicate which right you wish to exercise;
  • Provide enough information for us to verify your identity (we may request additional information to confirm your identity before processing your request);
  • Provide the email address used at checkout, if applicable.

We will respond to your request within 45 days, as required by applicable law. If we need more time, we will notify you and explain the reason for the delay.

You may also designate an authorized agent to submit a request on your behalf. We may require proof of the agent's authority before processing the request.

11. Do Not Sell or Share My Personal Information

If you are a California resident, you have the right to opt out of the sale or sharing of your personal information. To exercise this right, please email us at info@nurneys.com with the subject line "Do Not Sell or Share My Personal Information", or use the cookie consent banner on the Site to disable advertising cookies.

We also honor the Global Privacy Control (GPC) signal sent by your browser, where technically feasible.

12. Children's Privacy

The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us at info@nurneys.com, and we will take steps to delete such information.

If you are between the ages of 13 and 17, please obtain the consent of a parent or legal guardian before using the Site.

13. Third-Party Links

The Site may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of any third-party site. We encourage you to read the privacy policies of any third-party site you visit.

14. International Users

The Site is intended for users located in the United States. If you are accessing the Site from outside the United States, please be aware that your information may be processed and stored in the United States, where data protection laws may differ from those in your country.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. The "Last updated" date at the top of this document indicates the date of the most recent revision.

If we make material changes, we will notify you by email (if you have provided one) or by posting a prominent notice on the Site. We encourage you to review this Privacy Policy periodically.

16. Contact

For any question regarding this Privacy Policy or to exercise your privacy rights, please contact us:

Email: info@nurneys.com
Phone: +1 (929) 235-1315