Contact information
Last updated: June 15, 2026
At Nurneys, we are committed to providing reliable and responsive customer service. Whether you need help with an order, have a question about a product, or want to share feedback, our team is here to help.
The fastest way to reach us is by email. We aim to reply to every message within 1 business day, Monday through Friday.
Customer service: info@nurneys.com
Phone
You can also call our customer service team during business hours.
Phone: +1 (929) 235-1315
Business Hours
Our customer service team is available:
- Monday to Friday: 9:00 AM to 6:00 PM EST
- Saturday, Sunday and U.S. public holidays: closed
Messages received outside business hours will be answered on the next business day.
Response Time
We aim to respond to all inquiries within 1 business day. During peak periods such as major sales or holiday seasons, response times may be slightly longer, but we always do our best to keep delays to a minimum.
What to Contact Us About
Our team is here to help with any of the following:
- Questions about a product, its features, or availability
- Help with placing an order or modifying an existing one
- Order tracking and delivery updates
- Return and refund requests
- Reporting a damaged, defective, or incorrect item
- General feedback, suggestions, or partnership inquiries
Before Contacting Us
For the fastest resolution, please have the following information ready when you reach out:
- Your order number (you can find it in your order confirmation email)
- The email address used at checkout
- A clear description of your question or issue
- Photos, if your inquiry is about a damaged or incorrect item
You may also find your answer in our Frequently Asked Questions page.
Contact Form
You can also reach us by filling out the contact form on our Contact page. Form submissions are reviewed during business hours and answered within 1 business day.